Returns & Exchanges
30-day hassle-free returns — no questions asked
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We stand behind every product we sell. If you're not completely satisfied within 30 days of receiving your order, we'll make it right with a full refund or exchange — guaranteed.
How to Return in 4 Easy Steps
1
Contact Us
Email support@altisnet.co with your order number and reason for return.
2
Get Label
We'll email you a prepaid return shipping label within 24 hours.
3
Ship Item
Pack the item securely and drop it off at any authorized carrier location.
4
Get Refund
Refund processed within 2–3 business days of receiving your item.
Return Eligibility
- ✓ Item returned within 30 days of delivery date
- ✓ Item is in original, unused, unworn condition
- ✓ All original packaging, accessories, and documentation included
- ✓ Item purchased directly from Altisnet Global
- ✓ Item is not damaged due to misuse or physical damage
Non-Returnable Items
- ✕ Items returned after 30 days of delivery
- ✕ Used, opened consumables (batteries, screen protectors)
- ✕ Items with removed serial numbers or manufacturer's seals
- ✕ Damaged items due to user misuse or accidents
- ✕ Items purchased from third-party sellers using Altisnet discount codes
Refund Timeline
Once we receive and inspect your returned item:
- Inspection completed within 1 business day of receiving the item.
- Refund or store credit issued within 2–3 business days of approval.
- Credit appears on your statement within 5–10 business days depending on your bank.
- Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
Want a different size, color, or model? We're happy to exchange your item. Contact our support team with your order number and the item you'd like instead. Exchanges are subject to stock availability. If the exchange item is a different price, we'll adjust the charge accordingly.