Frequently Asked Questions

Yes! We offer free standard shipping on all orders over $75 (US & Canada). For international orders, free shipping applies to orders over $120. Standard delivery takes 5–7 business days domestically and 7–14 business days internationally.

You can modify or cancel your order within 2 hours of placing it by contacting our support team at support@altisnet.co. After that window, orders enter our fulfillment process and cannot be changed. You can still return items under our 30-day return policy.

Yes, we ship to over 80 countries worldwide. International shipping rates are calculated at checkout based on your location and package weight. Delivery times range from 7–14 business days depending on destination. Please note that customs fees and import duties may apply and are the responsibility of the buyer.

We offer a 30-day hassle-free return policy. Items must be in their original, unused condition with all packaging intact. To start a return, visit our Returns & Exchanges page or email us at support@altisnet.co with your order number.

Once we receive your returned item and verify its condition, refunds are processed within 2–3 business days. The credit will appear on your original payment method within 5–10 business days, depending on your bank or card issuer.

Absolutely. All transactions are processed through Transak's secure payment platform. Your card details are encrypted with TLS/SSL and never stored on our servers. We support identity verification and multi-layer fraud protection for added security.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Apple Pay and Google Pay where supported. All prices are displayed in USD and charged in USD at checkout.

Yes. Every product sold on Altisnet Global is 100% authentic and sourced directly from authorized distributors and manufacturers. All electronics come with the manufacturer's standard warranty. We do not sell refurbished or grey-market goods.

No, you can checkout as a guest. However, creating a free account lets you track orders, view purchase history, save your wishlist, and get early access to exclusive deals and new arrivals.